Privacy Policy

Who We Are

Naisa Digital is a full-service web development agency based in Fayetteville, Georgia, USA. We provide WordPress, Shopify, Webflow, and Laravel development services to businesses across the United States and internationally.

For the purposes of this Privacy Policy, Naisa Digital is the data controller responsible for your personal information. You can contact us at any time at info@naisadigital.com.

Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide:

• Name and email address (via our contact form)
• Your message or project inquiry details
• Service type you are interested in
• Business name, website URL, and other project-related information
• Payment and billing information (processed securely by third-party payment providers)

Information collected automatically:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on our website
• Referring website or source
• Device type (desktop, mobile, tablet)

We do not collect sensitive personal information such as race, religion, health data, or financial account numbers directly through our website.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries: When you submit our contact form, we use your details to respond to your project inquiry.
• To provide services: Your information is used to deliver, manage, and improve the web development services you engage us for.
• To communicate: We may send project updates, invoices, and service-related communications.
• To improve our website: We use analytics data to understand how visitors use our site and make improvements.
• To comply with legal obligations: We retain certain records as required by law.
• To protect our rights: We may use your information to enforce our Terms and Conditions or to protect against fraud.

We will never sell your personal information to third parties or use it for unsolicited marketing without your consent.

Legal Basis for Processing

For visitors from the European Union or United Kingdom, we process your personal data under the following legal bases:

• Contractual necessity: Processing required to fulfil a service agreement with you.
• Legitimate interests: Processing for our legitimate business interests (e.g. analytics, fraud prevention) that do not override your rights.
• Consent: Where you have given explicit consent, such as submitting our contact form.
• Legal obligation: Where we are required to process data to comply with applicable law.

For California residents, please see the "Your Rights" section below for information about your rights under the CCPA.

Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Service providers: We use trusted third-party providers to operate our business (e.g. Web3Forms for contact form processing, Google Analytics for website analytics). These providers are contractually bound to protect your data.
• Legal requirements: We may disclose your information if required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share information in other ways if you give us explicit permission.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic.

Types of cookies we use:

• Essential cookies: Necessary for the website to function correctly. These cannot be disabled.
• Analytics cookies: Used to understand how visitors interact with our site (e.g. Google Analytics). These are anonymous and aggregated.
• Preference cookies: Used to remember your settings and preferences.

Managing cookies: You can control and/or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

By continuing to use our website, you consent to our use of cookies as described in this policy.

Third-Party Services

Our website and services may use the following third-party services, each governed by their own privacy policies:

• Google Analytics — Website traffic analysis. Google Privacy Policy
• Web3Forms — Contact form submission processing. Web3Forms Privacy Policy
• Google Fonts & Fontshare — Font delivery. Your IP address may be logged by these services.
• WhatsApp — If you contact us via WhatsApp, your data is subject to Meta's privacy policy.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy:

• Contact form inquiries: Retained for up to 2 years to allow follow-up on business inquiries.
• Client project data: Retained for up to 5 years after project completion for legal and accounting purposes.
• Payment records: Retained for 7 years as required by US tax law.
• Analytics data: Anonymised analytics data is retained for up to 26 months.

After the applicable retention period, your data is securely deleted or anonymised.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it, including:

• SSL/TLS encryption for all data transmitted to and from our website
• Secure password management and access controls
• Regular security reviews and updates
• Limited access to personal data on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

For all users:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Opt-out: Opt out of any marketing communications at any time.

For EU/UK residents (GDPR):

• Right to data portability
• Right to restrict processing
• Right to object to processing based on legitimate interests
• Right to lodge a complaint with your local data protection authority

For California residents (CCPA):

• Right to know what personal information is collected and how it is used
• Right to delete personal information
• Right to opt out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at info@naisadigital.com. We will respond within 30 days.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@naisadigital.com and we will take steps to delete such information.

International Transfers

Naisa Digital is based in the United States. If you are accessing our website from outside the US — including from the European Union, United Kingdom, or elsewhere — your information may be transferred to and processed in the United States.

The United States may not have the same data protection laws as your country. By using our services, you consent to the transfer of your information to the US. We take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised effective date.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

For significant changes, we will make reasonable efforts to notify you directly via email if we have your contact information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@naisadigital.com
• Website: naisadigital.com/contact
• Address: 165 Highpoint Pass, Fayetteville, GA 30215, USA

We aim to respond to all privacy-related requests within 30 days.